Customer Care
Order and Payment Policy
We are committed to a seamless, trustworthy purchasing experience. Please review these guidelines before placing your order.
Payments
- All payments must be made in full before the dispatch of goods.
- We accept bank transfers and verified corporate purchase orders.
- Payment confirmation is required to initiate shipping and fulfillment.
Order Cancellations
Orders already processed for dispatch cannot be cancelled. Please confirm your order details carefully before payment.
Packaging
- All products are securely packed to prevent damage during shipping.
- Bulk and carton orders are shrink-wrapped and sealed for safety
Shipping and Return
Delivery, Tracking and Refunds
We ship to all 36 states and the FCT. International shipping is available for institutional partners — please enquire directly.
Estimated Delivery Times
- West: 2-4 working days.
- South: 3-6 working days
- East: 3-6 working days
- North: 4-7 working days
Note: Rates are based on weight, volume, and destination.
Order Tracking
Once dispatched, you will receive a tracking number from our logistics partner (GIG Logistics, DHL, or partner fleet). Use the PIN provided to monitor delivery status.
Delays
While we aim for timely deliveries, unforeseen circumstances — weather, logistics disruptions, or civil unrest — may cause delays. We will communicate all delays proactively.
Returns and Refunds
- Returns accepted for damaged packaging or incorrect items only.
- Notify us within 48 hours of receipt with photos and a description.
- Refunds processed within 7 working days after verification.
Note: Due to the nature of nutrition and health products, returns cannot be accepted for change-of-mind or expired stock issues.